Your Privacy Is Our Responsibility
This policy fully describes how your personal information is collected, stored, and used on the betvisa dhaka platform.
Introduction and Scope
This privacy policy applies to all users of the betvisa dhaka platform. When you browse our website, create an account, play games, or use any of our services, certain information is collected from you. This policy fully informs you about how that information is collected, stored, used, and protected.
We believe that respecting user privacy is a core foundation of a trustworthy online platform. In addition to reading this policy, you are encouraged to read our Terms and Conditions, as both documents complement each other.
By using this website, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, you are requested to refrain from using our services.
What Information Is Collected
The following types of information are collected from users at various stages of operating the betvisa dhaka platform:
2.1 Registration Information
When creating an account, your name, mobile number, email address, date of birth, and password are collected. This information is essential for verifying your identity and securing your account. Our platform is for users aged 21 and above, so date of birth is stored for age verification purposes.
2.2 Financial Information
When processing deposits and withdrawals, transaction details related to your bKash, Nagad, Rocket, or bank account are collected. Full card or account numbers are not stored on our servers.
2.3 Device and Technical Information
Your device's IP address, browser type, operating system, screen resolution, and activity logs on our website are collected automatically. This information is used to improve platform security and service quality.
2.4 Gaming Activity Information
Your betting history, win/loss records, preferred games, and session duration are stored. This information is needed for managing the VIP program and following responsible gaming guidelines.
| Data Type | Reason for Collection | Retention Period |
|---|---|---|
| Registration Information | Identity verification, account management | 5 years after account closure |
| Financial Transactions | Deposit and withdrawal processing | 7 years from the transaction date |
| Device Logs | Security monitoring | Up to 90 days |
| Gaming History | VIP tier, responsible gaming | For as long as the account is active |
Purpose of Data Use
Collected information is used only for the following purposes:
- To create, manage, and secure your account.
- To confirm and process deposit and withdrawal transactions.
- To provide bonuses, cashback, and VIP benefits.
- To customize your platform experience based on your preferences.
- To prevent fraud and unauthorized access.
- To send relevant promotional information (you can opt out at any time).
- To effectively operate our Responsible Gaming Policy.
- To provide customer support.
We do not sell your personal information to any third party and do not use it beyond the purposes listed above.
Data Sharing and Third Parties
In limited circumstances, your information may be shared with trusted third parties. In such cases, we always ensure your interests are protected.
4.1 Payment Providers
Necessary information is shared with bKash, Nagad, Rocket, and relevant banking institutions to process your transactions. These institutions follow their own privacy policies.
4.2 Technology Service Providers
We use services from various technology companies to operate the platform — such as server hosting, cybersecurity, and analytics tools. These companies are given access to data only for their designated tasks and may not use it for any other purpose.
4.3 Legal Obligations
We are legally required to provide relevant information upon a valid court order or lawful request from a law enforcement agency. Outside of this situation, your information is not voluntarily shared with any government body.
Data Security Measures
betvisa dhaka follows industry-leading security practices to protect user data. Our technical and administrative security measures are described below:
5.1 Encryption Technology
Our entire platform is secured by SSL (Secure Socket Layer) technology. Every data packet sent from your browser to our servers is transmitted in encrypted form, so no one can read the data in transit.
5.2 Access Control
Only those who require access to your personal data for their work may access it. Every access is logged and regular audits are conducted.
5.3 Password Security
Your password is never stored directly — only its encrypted hash is stored. As a result, none of our staff can see your password. If suspicious activity is detected, the account is automatically locked.
5.4 Regular Security Audits
Regular cybersecurity audits are conducted on our systems. If any vulnerability is identified, it is addressed promptly.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Essential Cookies
Without these cookies the website cannot function properly — for example, maintaining login sessions, saving language preferences, and managing security tokens. There is no option to disable these cookies.
6.2 Analytics Cookies
Analytics cookies are used to collect statistics such as which pages are visited most, and where users spend more time. This information helps improve service quality.
6.3 Cookie Controls
Analytics cookies can be disabled from your browser settings. However, disabling essential cookies may interfere with login and some core functions.
User Rights
betvisa dhaka users have the following rights regarding their personal information:
- Right to Access: You may request to see what information we hold about you.
- Right to Correction: If any of your information is incorrect, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained for a set period due to legal obligations.
- Right to Opt Out of Promotional Messages: You may stop marketing communications at any time.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
To exercise these rights, contact our customer support team. We will process your request within 30 business days.
Protection of Minors' Data
Our platform is strictly for users aged 21 and above. We do not knowingly collect information from any minor.
Date of birth is verified at registration. If it is later discovered that a user is under 21, their account will be closed immediately and the collected information will be deleted. Our detailed position on this matter is described in our Responsible Gaming Policy.
Policy Changes and Updates
This policy may need to be updated as technology, the legal environment, or business operations change. For significant changes, we will send a notification to your registered email or mobile number.
If you continue using our platform after a change, you are considered to have accepted the revised policy. We therefore recommend reviewing our privacy policy from time to time.
Answers to any questions about this policy may be found in our FAQ, or you may contact our support team directly.
Contact Information
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: